Exchange Policy

At iTackle Store, we are committed to ensuring the satisfaction of our customers. Our exchange policy is designed to be fair, transparent, and to minimize the need for physical exchanges, which can be costly and environmentally impactful. Below are the details of our exchange policy:

1. Exchange Eligibility

We offer exchanges in the form of store credit for items that are not as described, defective, or damaged upon arrival. Please note, to avoid unnecessary shipping costs, physical exchanges of products for reasons such as size or color preference cannot be accommodated.

2. Store Credit

  • If you are eligible for an exchange, we will provide you with store credit equivalent to the value of your original purchase. This credit can be used toward any item in our store, giving you the flexibility to choose the perfect replacement.
  • Store credit will be issued to your account within 3 business days after we confirm the eligibility of your exchange request.

3. How to Request an Exchange

  • To request an exchange, please contact our customer support team at within 30 days of receiving your product. Provide your order number, the issue with the product, and any relevant photos or evidence.
  • Our team will review your request and guide you through the process of receiving your store credit.

4. Conditions

  • Products must be in the original condition, unused, and in their original packaging to qualify for an exchange.
  • We reserve the right to refuse an exchange request if the product has been used or if the request is made after 30 days from the delivery date.

5. Exception Cases

In cases where a product is defective or significantly not as described, we may consider a direct exchange or other accommodations on a case-by-case basis. Please reach out to our customer support for assistance.

6. Environmental Consideration

We encourage our customers to consider the environmental impact of shipping products back and forth. By opting for store credit instead of a direct exchange, you are helping us reduce carbon emissions and promote a more sustainable business model.

Thank you for choosing iTackle Store. We are dedicated to providing you with high-quality products and a shopping experience that exceeds your expectations. If you have any questions or need further assistance, please do not hesitate to contact us.